A complaint may also be brought in good faith by a Bethany Support
Volunteer in the event of serious concerns about another Bethany
colleague's ability to represent the organisation.
1. In the event of the complaint being in relation to the Chairperson, correspondence should be addressed to the Spiritual Director and signed by the complainant.
2. Anonymous written complaints are not valid and cannot be processed.
3. Only complaints made within one year of the event complained of will be considered.
4. Permission will be sought in writing from the complainant to show the complaint to the person in question.
5. If this permission is not forthcoming, the complaint cannot be dealt with.
6. Where permission is granted in writing the complaint will be forwarded to the person in question and they will be asked to respond in writing within one month. They will be informed that their response will be forwarded to the complainant.
7. Meetings with either or both parties will be arranged and each may be accompanied by a support person if they so wish.
8. If the complainant is satisfied with the written response and/or
meeting, if availed of, the procedure is completed at this stage.
10. If the GEC are concerned that any issue of Child Safeguarding/Protection
or Vulnerable Adult Protection is involved it will be the responsibility
of the GEC to report the matter to the relevant authorities.